Shipping policy
Shipping Policy
Thank you for shopping with Andro-IOS Device Store. We are committed to providing clear and reliable shipping information to make your shopping experience as smooth and convenient as possible.
Delivery Area
Andro-IOS Device Store currently offers delivery within South Africa only.
Delivery Costs
- iPhones: Free shipping.
- Other products: Shipping fees may apply depending on the order amount, product, and delivery location. Any applicable shipping charges will be displayed at checkout.
Order Processing & Delivery
Please note: Total shipping time consists of order processing time + transportation time.
After your order and payment have been received, we will begin preparing your order. Order preparation generally takes 1–3 business days and may include:
- Checking product availability.
- Confirming the items included in your order.
- Verifying your shipping information.
- Preparing and dispatching your order from our warehouse.
Once your order has been shipped, we will send you an email containing your shipping details, including your tracking number and tracking information. Please check your email after placing your order.
Shipping Methods & Carriers
Depending on your order and delivery location, we may use one of the following shipping services:
Express Shipping
- Couriers
- The Courier Guy
- RAM
Standard Shipping
- Buffalo
- DHL
- UPS
The shipping carrier may vary depending on the product, destination, availability, and logistics arrangements.
Estimated Delivery Time
For products shipped from our warehouse in China to South Africa:
- Order processing: Approximately 1–3 business days
- International transportation: Approximately 10–14 working days
Please note that international shipping times are estimates and cannot be guaranteed. Delivery may take longer due to customs clearance, transportation conditions, weather, flight schedules, or other circumstances outside our control.
Delayed, Missing or Incorrect Orders
Please contact our customer service team as soon as possible if:
- Your order has not arrived within the estimated delivery period.
- Your tracking information shows that your package has been delivered, but you have not received it.
- Your package arrives damaged.
- Items are missing or incorrect.
We will assist you in investigating the issue and finding an appropriate solution.
Important Shipping Information
Shipping estimates are calculated from the date your payment is successfully received. Actual delivery times may be longer than estimated due to incorrect or incomplete delivery information, customs procedures, carrier delays, or other unforeseen circumstances.
International logistics may also experience unexpected delays due to flight changes, customs requirements, local regulations, weather, or other events beyond our control. We appreciate your patience and understanding.
Changes to Shipping Addresses
Once an order has been shipped, the shipping address cannot be changed. If you need to update your shipping address, please contact us as soon as possible before your order is dispatched.
For questions regarding shipping or your order, please contact us at:
Email: androiosdevicestore@gmail.com